Payment & Refund Policy
Payment verification
Send Money submissions remain pending until Prostuti independently verifies the transaction. Access is not activated merely by entering a transaction reference.
Incorrect or duplicate payments
Contact support with the transaction reference, payment date, amount, and the mobile number used. We will investigate before taking any action.
Refund requests
Refund eligibility depends on the applicable plan, the payment status, and unused access. Submit requests promptly to support@prostutibd.com. Any approved refund is issued through the original available payment channel where possible.